AONEM MART India Marketing Private Limited (Hereinafter referred to as a1mart) has framed the following Shipping Policy in accordance with the provisions of the Consumer Protection Act, 2019 and Rules 5(1)(g) & (h) of the Consumer Protection (Direct Selling) Rules, 2021, as under:
1) (a) All orders placed by a a1mart Direct seller/Consumer worth Rs 2000/- (Rupees Two thousand only) or above shall be shipped, free of any shipping charges whatsoever, at the nearest point to the home or home delivery, whichever is practicable.
(b) Shipping charges as per actuals, irrespective of mode of transportation, for delivery to the nearest point to home or home delivery, whichever is practicable, if the total value of the order placed is valued at Rs 2000/- (Rupees Two thousand only) or less.
2) Delivery Timeline and conditions:-
a) a1mart shall make all efforts, within its means, to ensure that the products ordered are delivered within a reasonable time period of 3 to 10 days from the date of confirmation of the order by a1mart. However, this assurance is subject to force majeure, government regulations, inclement weather conditions, or any other circumstance whatsoever not within the control of a1mart.
b) If in case the delivery period exceeds the stipulated time for any reasons whatsoever, then the ordering Direct seller/Consumer will be notified of the same along-with expected time of delivery and the ordering Direct seller/Consumer shall be at liberty to cancel his/her order to which a1mart undertakes to initiate Refund proceedings, as per its “Product Return/Refund Policy”. However, it is expected from the ordering Direct seller/ Consumer to appreciate and cooperate with a1mart’s efforts by consenting to the extended time of delivery.
c) The ordering Direct seller/Consumer is advised to take open delivery of the package of ordered goods and should refuse to accept the delivery if the package is found to be tampered with or the goods packed therein are found to be damaged or pilfered. However, a1mart will not be subsequently held responsible for any breakage, damage, or loss to the goods if the ordering Direct seller/Consumer acknowledges the receipt of the goods, without noting down the extent of damages. For disputes, if any, please Call a1mart Customer Care Mo.8448373007 or write an e-mail to – [email protected] mentioning the order reference number. a1mart shall make its best efforts to resolve the dispute amicably, at the earliest.
d) Any complaint related to your order should be registered with us within 24 hours post delivery, No complaint whatsoever will be entertained post thereof.